Frequently Asked Questions
What products does VAASTU sell?
VAASTU offers a wide range of branded products, including kitchen appliances, cookware, home and garden essentials, toys, sports equipment, fashion, beauty products, stationery and more.
Where do you deliver?
We currently deliver across the United Kingdom, European Union and United States. Available delivery services and charges are displayed at checkout based on the destination, product size and order value.
What are your UK delivery charges?
UK delivery charges are:
Orders below £35: £3.99
Orders from £35 to £499.99: £5.99
Orders of £500 or more: Free delivery
Additional charges may apply to oversized items or certain remote locations and will be displayed at checkout.
How quickly are in-stock products dispatched?
In-stock products are normally dispatched within 1–2 working days. Delivery time after dispatch depends on the destination and selected delivery service.
Can I order an out-of-stock product?
Selected out-of-stock products may be available to pre-order. When pre-ordering is available, the product page will display a Pre-Order button and the applicable estimated delivery information.
How long does a pre-order take?
The estimated delivery time for pre-order products is 45–60 days from the order date. This is an estimate, and delays may occasionally occur due to international shipping, customs clearance or circumstances beyond our control.
Can I cancel a pre-order?
Pre-order cancellations are accepted within 15 days of placing the order. After this period, the order may already be processed and might not be eligible for cancellation.
Do you accept B2B and wholesale orders?
Yes. We welcome enquiries from retailers, distributors, organisations and other trade customers. Small and large products may be ordered through our B2B and wholesale service, subject to availability and agreed terms.
Which payment methods do you accept?
Available payment methods are displayed securely during checkout. These may include major debit and credit cards, Shop Pay and other supported payment options.
How can I track my order?
When your order is dispatched, you will receive a confirmation email containing tracking information, where available. Tracking updates may take some time to appear after dispatch.
What is your returns policy?
Returns are subject to our Refund Policy. Please review the policy before returning an item and contact us if you need assistance with your order.
Are electrical appliances suitable for my country?
Voltage, plug type and compatibility vary between products and countries. Please check the product description carefully before ordering. Where stated, an international plug converter may be included; however, a plug converter does not change the appliance voltage.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible through our Contact Us page. Include your order number, photographs of the product and packaging, and a brief description of the issue so our team can assist you.
How can I contact VAASTU?
You can contact us through the Contact Us page or the available WhatsApp support link. Please include your order number when contacting us about an existing order.
