Terms of service

Last updated: 7 September 2026

These Terms of Service govern your use of www.vaastu.co.uk and purchases made directly from VAASTU.

The website is operated by Rig Cosmetics Limited, trading as VAASTU. By visiting our website, creating an account or placing an order, you agree to these Terms.

Nothing in these Terms excludes or restricts any rights or remedies that cannot lawfully be excluded.

1. Company Information

Registered Office

Rig Cosmetics Limited
75 Chalcombe Close
Little Stoke
Bristol
BS34 6ER
United Kingdom

Trading and Storage Address

Rig Cosmetics Limited – Penthouse Unit
MORE! Self Storage
Bolingbroke Way
Bristol
BS34 6FE
United Kingdom

2. Eligibility

By placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You are authorised to use the selected payment method.
• You are purchasing as either a consumer or an authorised business customer.

If you purchase wholly or mainly for business, wholesale, resale or trade purposes, the B2B provisions in these Terms apply.

3. Product Information

We aim to ensure that product descriptions, specifications, images, colours, dimensions and prices are accurate. Minor differences may occur because of manufacturing changes, screen settings, packaging updates or reasonable measurement tolerances.

Product images are provided for illustration. Accessories or decorative items shown in lifestyle images are not included unless expressly stated.

We may correct errors, update product information or withdraw products without prior notice.

4. Electrical Products and Compatibility

Customers must check the following before ordering an electrical product:

• Voltage
• Frequency
• Plug type
• Wattage
• Product dimensions
• Model compatibility
• Intended country of use

This does not affect rights where the product information supplied by VAASTU was inaccurate or misleading.

5. Prices and VAT

Prices are displayed in the currency selected on the website and will include or exclude VAT as indicated during checkout.

Delivery charges, customs duties, import VAT and other applicable fees will be shown or communicated where possible. For international orders, customers may be responsible for import duties, taxes and customs-clearance charges imposed by the destination country.

We may change prices at any time, but changes will not normally affect orders that we have already accepted.

If an obvious pricing or product-information error occurs, we may contact you to confirm the correct details or cancel and refund the affected order.

6. Orders and Contract Formation

Placing an order constitutes an offer to purchase products from VAASTU.

An order-confirmation email acknowledges receipt of your order but does not necessarily mean the order has been accepted. Acceptance occurs when we dispatch the products or otherwise expressly confirm acceptance.

We may refuse or cancel an order where:

• The product is unavailable.
• Payment cannot be authorised.
• The price or description contains an obvious error.
• Fraud or unauthorised activity is suspected.
• Delivery restrictions apply.
• The order breaches these Terms.
• A supplier or marketplace restriction prevents fulfilment.

If payment has already been collected for a cancelled order, the applicable amount will be refunded.

7. Payment

Payment must be completed using a payment method available at checkout.

The customer is responsible for ensuring that payment and billing information is correct. Orders may be delayed or cancelled if payment cannot be authorised or additional verification is required.

8. Order Cancellation

Customers may use Shopify's self-service cancellation option for eligible unfulfilled orders within the displayed cancellation window, currently 24 hours.

If self-service cancellation is unavailable, contact support@vaastu.co.uk immediately. We will attempt to stop fulfilment, but cancellation cannot be guaranteed after processing or dispatch has started.

The 24-hour self-service window does not remove any statutory cancellation rights applicable to consumers.

9. Pre-Orders

Selected products may be available to pre-order. The estimated delivery period will be displayed on the product page or order confirmation and may normally be approximately 45–60 days.

Estimated dates are not guaranteed and may be affected by manufacturing, transportation, customs clearance or events outside our reasonable control.

B2C pre-order cancellations remain subject to applicable consumer law.

Unless otherwise agreed in writing, B2B customers may request cancellation within 15 days of placing a pre-order, provided procurement, production or shipment has not already started.

10. Delivery

We deliver to the United Kingdom and selected international destinations, including parts of Europe and the United States.

Delivery availability, prices and estimates depend on the product, parcel size and destination. Delivery estimates are not guaranteed unless expressly agreed in writing.

Customers must provide a complete and accurate delivery address. Additional delivery costs caused by an incorrect address, refused delivery or repeated failed delivery may be charged where legally permitted.

Risk of loss or damage passes to a consumer when the order is delivered to the consumer or a person identified by them, subject to applicable law.

International customers are responsible for complying with local import restrictions and paying applicable customs duties, import taxes and clearance fees unless checkout expressly states otherwise.

11. Order Collection

Collection is available only after:

1. The order has been placed and paid for.
2. VAASTU has confirmed the order.
3. The customer has received confirmation that the parcel is ready.

Customers must report to the MORE! Self Storage reception and provide their name and VAASTU order number. A VAASTU staff member will bring the parcel to the reception or designated collection area.

12. Returns, Refunds and Faulty Products

Returns, cancellations, refunds and faulty-product claims are governed by our Return, Returns and Cancellation Policy.

B2C customers receive a standard 30-day return period for eligible products. Eligible purchases made between 15 December and 1 January, inclusive, receive a 45-day return period from delivery.

VAASTU does not charge B2C customers a restocking fee.

No voluntary change-of-mind returns are offered for international orders. This does not exclude claims involving faulty, damaged, incorrect or misdescribed products, or rights that cannot legally be excluded.

13. B2B, Wholesale and Trade Orders

A purchase made wholly or mainly for business, wholesale, resale or trade purposes is a B2B transaction.

Consumer-specific cancellation rights do not apply to B2B purchases. B2B orders are governed by these Terms and any applicable quotation, invoice, purchase order or written supply agreement.

Business customers must inspect products promptly following delivery and report visible damage, shortages or incorrect products as soon as reasonably possible.

The B2B restocking fee does not apply where VAASTU confirms that a product was faulty, damaged on arrival, incorrect or misdescribed.

Custom orders, specially sourced products, clearance products, opened products and products not in resaleable condition may not be eligible for B2B change-of-mind returns.

Separate written B2B terms will take precedence where they conflict with these general Terms.

14. Warranty

VAASTU does not provide an additional commercial warranty unless expressly stated on the applicable product page or in written order documentation.

This does not affect statutory rights. Where applicable, a manufacturer's warranty may be administered by the manufacturer or an approved third-party service provider.

Customers should contact support@vaastu.co.uk before sending a product for inspection or repair.

15. Acceptable Website Use

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce viruses, malicious code or harmful material.
• Copy, scrape or commercially exploit website content without permission.
• Submit false reviews, enquiries, orders or account information.
• Interfere with the website's security or normal operation.

We may restrict access, suspend accounts or cancel orders where misuse or fraud is reasonably suspected.

16. Intellectual Property

All website content, including text, branding, graphics, product presentation, layout and original images, belongs to VAASTU, its licensors or the relevant rights holders.

Content may not be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by law.

Third-party names, trademarks and logos remain the property of their respective owners.

17. Third-Party Services and Links

The website may use or link to third-party services, payment providers, delivery companies and external websites.

VAASTU is not responsible for the content, availability or privacy practices of independent third-party websites. Use of those services may be subject to separate terms.

18. Reviews and User Content

If you submit a review, photograph or other content, you confirm that it is accurate, lawful and does not infringe another person's rights.

You grant VAASTU permission to display and use submitted content for operating and promoting the website, subject to applicable privacy and consumer law.

We may remove content that is unlawful, abusive, misleading, irrelevant or otherwise inappropriate.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of rights that cannot legally be excluded
• Any other liability that cannot lawfully be limited

For B2C customers, VAASTU is responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for business losses suffered by a consumer.

For B2B customers, liability may be subject to additional limitations contained in an applicable written quotation, supply agreement or separate B2B terms.

20. Events Outside Our Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, carrier disruption, industrial action, customs delays, supply shortages, war, civil disturbance, government action, epidemic, pandemic or interruption of utilities and communication systems.

We will take reasonable steps to minimise disruption and communicate material delays where practicable.

21. Privacy and Cookies

Personal information is processed according to our Privacy Policy. Cookies and similar technologies are managed according to our cookie settings and applicable consent requirements.

22. Changes to These Terms

We may update these Terms to reflect changes in our services, business operations or legal obligations.

The version applicable to an order will normally be the version published when the order was placed, unless a change is required by law.

23. Governing Law

For consumers, these Terms are governed by the laws applicable in the part of the United Kingdom where the consumer resides, without removing any mandatory protections available under the law of the consumer's country.

For B2B transactions, unless otherwise agreed in writing, these Terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.

24. Contact Us