Shipping policy

Last updated: 7 September 2026

This Shipping and Delivery Policy applies to orders placed directly through www.vaastu.co.uk.

1. Delivery Locations

VAASTU currently delivers to:

• United Kingdom
• Selected European Union countries
• United States
• Other international destinations where available at checkout

Delivery availability depends on the product, parcel size, destination and applicable shipping restrictions.

If no delivery service appears at checkout, please contact support@vaastu.co.uk before ordering.

2. United Kingdom Delivery Charges

Our standard UK delivery charges are:

The order value used to calculate delivery eligibility is the value after discounts and before any separately charged duties or taxes.

Different charges may apply to oversized, unusually heavy or restricted products and deliveries to certain remote areas. Any applicable charge will be displayed at checkout or agreed with the customer before dispatch.

3. International Delivery Charges

Delivery charges for the European Union, United States and other international destinations are calculated according to the destination, product weight, dimensions and available carrier service.

The applicable shipping charge and estimated delivery information will be displayed at checkout where available.

VAASTU may contact the customer if an additional charge is required for an oversized product, restricted destination or address outside the carrier's standard delivery area. The customer may accept the revised charge or cancel the affected order for a refund before dispatch.

4. Processing and Dispatch

In-stock products are normally processed and dispatched within 1–2 working days after payment and order verification.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends, bank holidays or busy seasonal periods will normally be processed on the next available working day.

Dispatch times and delivery times are separate. An order has not entered carrier transit until it has been dispatched.

5. Delivery Estimates

Available delivery estimates will be displayed during checkout or communicated in the order confirmation.

Delivery estimates are not guaranteed unless VAASTU expressly agrees to a guaranteed service in writing. Delivery may be affected by:

• Carrier delays
• Severe weather
• Customs clearance
• Industrial action
• Public holidays
• Remote-area delivery
• Address-verification issues
• Events outside our reasonable control

For eligible UK consumer orders, products will be delivered within the period agreed with the customer or within the period required by applicable law.

6. Pre-Order Products

Selected out-of-stock products may be available to pre-order.

Pre-order products normally have an estimated delivery period of 45–60 days, unless a different estimate is displayed on the product page or confirmed in writing.

Pre-order estimates may be affected by manufacturing, international transportation, customs clearance or other circumstances outside our reasonable control.

If an order contains both in-stock and pre-order products, the products may be dispatched separately or held until all products are available. We will provide available information where practical.

7. Tracking Information

Where tracking is available, the customer will receive a dispatch confirmation containing the carrier and tracking details.

Tracking information may take some time to become active after dispatch.

Customers are responsible for monitoring tracking updates and responding promptly to carrier requests or attempted-delivery notices.

8. Accurate Delivery Information

Customers must provide a complete and accurate:

• Recipient name
• Delivery address
• Postcode or ZIP code
• Email address
• Telephone number

9. Delivery Attempts and Safe Places

Depending on the selected carrier, a parcel may be:

• Delivered to the stated address
• Left in an authorised safe place
• Delivered to a neighbour
• Taken to a collection point
• Returned to the carrier's depot

Customers should use carrier delivery preferences carefully. Where the customer authorises delivery to a safe place, neighbour or collection point, this may affect responsibility for the parcel, subject to applicable law.

10. Damaged Parcels

If a parcel appears damaged at delivery, photograph the external packaging before opening it where possible.

If the product is damaged, contact support@vaastu.co.uk promptly and provide:

• Your order number
• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs or video showing the product damage
• A description of the issue

11. Missing or Lost Deliveries

If tracking shows that a parcel has not moved, appears lost or is marked as delivered but cannot be located, please:

1. Check the delivery address on the order.
2. Check safe places, neighbouring properties and building reception areas.
3. Review the carrier's tracking information.
4. Contact VAASTU at support@vaastu.co.uk.

We may ask the carrier to investigate before providing a remedy. Customers must cooperate reasonably with any carrier investigation.

Nothing in this section limits a consumer's legal rights where VAASTU remains responsible for delivery.

12. Split Shipments

Orders containing multiple products may be delivered in separate parcels or on different dates.

No additional shipping charge will be applied solely because VAASTU divides an order into multiple shipments, unless the customer separately requests and agrees to a different delivery arrangement.

13. International Customs, Duties and Taxes

International shipments may be subject to:

• Import VAT
• Customs duties
• Brokerage or clearance charges
• Local taxes
• Carrier administration fees

Customs authorities may request identification, tax information or other documentation from the recipient. Failure to provide requested information or pay applicable charges may delay, return or destroy the shipment.

14. International Delivery Restrictions

Some products cannot be shipped internationally because of carrier, customs, safety, brand, electrical or destination-country restrictions.

Customers are responsible for confirming that a product may be lawfully imported and used in the destination country.

VAASTU may cancel and refund an order if shipment is prohibited or cannot reasonably be completed.

VAASTU does not offer voluntary change-of-mind returns for international orders. Faulty, damaged, incorrect or misdescribed products will be handled according to our Return, Refund and Cancellation Policy and applicable law.

15. Electrical Products

Before ordering an electrical product, customers must check:

• Voltage
• Frequency
• Plug type
• Wattage
• Compatibility with the destination country

16. Customer Collection

Collection is available only for orders placed and confirmed in advance.

Customers must not travel to the collection location until VAASTU has confirmed that the parcel is ready.

Collection Location

On arrival:

1. Report to the MORE! Self Storage reception.
2. Provide your name and VAASTU order number.
3. Inform reception that you are collecting from Rig Cosmetics Limited.
4. Remain at reception or in the designated collection area.
5. A VAASTU staff member will bring the parcel to you.

17. B2B, Wholesale and Trade Delivery

B2B delivery charges and arrangements may be provided through the website, quotation, invoice or separate supply agreement.

Business customers must inspect deliveries promptly and report visible parcel damage, shortages or incorrect products as soon as reasonably possible.

Palletised, oversized or commercial deliveries may require:

• A suitable unloading area
• Access for the delivery vehicle
• Staff or equipment to receive the shipment
• A confirmed delivery appointment

Any special delivery requirements must be disclosed before the order is accepted.

18. Changes and Cancellations

If you need to change or cancel a delivery, contact support@vaastu.co.uk immediately.

We will try to accommodate the request, but changes cannot be guaranteed once processing or dispatch has started.

The Shopify self-service cancellation window applies only to eligible unfulfilled orders. It does not restrict any statutory consumer rights.

19. Returns Address

Contact support@vaastu.co.uk for return instructions.

20. Company and Contact Information

Registered Office

Rig Cosmetics Limited
75 Chalcombe Close
Little Stoke
Bristol
BS34 6ER
United Kingdom

Trading and Collection Location

Rig Cosmetics Limited – Penthouse Unit
MORE! Self Storage
Bolingbroke Way
Bristol
BS34 6FE
United Kingdom